Change Sabre Segment Status Code: When there is a change to the segment, the airline will send an advice to Sabre. The affected segment will be updated with the Reply Code.
For example, when a waitlisted segment is confirmed, the segment code will be reflected as “KL”. You should inform the passenger accordingly and then update the affected segment with correct status code. Without a reply from airline, you should not make any changes to the segment.
Change Sabre Segment Status Code
You may follow the steps stipulated below.
Step 1: Retrieve the PNR or work on the PNR in the queue.
Following is the sample of PNR：
Step 2: Advise the passenger.
Step 3: Received from
Entry: 6 ALAN
Step 4: update the segment status code.
Entry:
- .1HK – Change segment 1 status to HK
- .4HK – Change segment 4 status to HK
- Or .1/4HK – Change segment 1 and 4 to HK
- X5 – Cancel segment 5
- OR EWR
Step 5: end transaction
Entry: E
Change Sabre Segment Status Code
| Segment Status Code | Explanation | Agent’s action |
|---|---|---|
| KK | Carrier confirmed the request. | .1HK |
| UU | Unable to confirm, has been waitlisted. | .2HL |
| UC | Unable to confirm or waitlist. | X3 |
| TK | Schedule change for confirmed segment. | .2HK |
| SC | Schedule change for confirmed segment- applicable for AA (American Airlines) only. | .1HK |
| US | Unable to accept sale has been waitlisted. | .6HL |
| HX | Segment was cancelled by carrier. | X3 |
| NO | No action was taken on the segment. Some airlines use NO to inform that a specific segment has been cancelled in the airline system. | X4 |
| UN | Unable, flight not operating. | X5 |
| KL | Confirmed from waitlist. | .4HK |
| TL | OA Schedule change for waitlisted segment. | .2HL |
| HX | Segment was cancelled by carrier. | X3 |
| UN | Unable, flight not operating. | X1 |